KEYGroup® Current Articles Failure to Train Has Legal and Monetary Implications A manager testifies that he did not know it was illegal to consider age in hiring. The company says it does not discriminate - its employment application says so. A judge finds leaving managers with hiring authority in ignorance of the law is an extraordinary mistake. The result? Double damages to a 59-year old man in a recent age discrimination case. A jury found that the company's failure to train was evidence of reckless indifference to the law. So the company was not just guilty, but guilty to a higher degree. Words on paper, in a policy, on a poster or in fine print on an application are not enough. Selecting quality employees is a key ingredient of any organization's success. It makes business sense to train those with the responsibility for selection. Compliance with the law is only one aspect. Finding people who have the essential skills and personal characteristics requires careful interviewing. Unstructured interviewing by untrained interviewers does not result in valid selection decisions. In order to better equip managers, the key to better hiring decisions is to provide training in behavioral interviewing. This article may be reprinted for your use in an organizational newsletter and or e-zine provided that you contact Kelly Hanna, Director of Sales and Marketing at 724-942-7900 to gain permission. |
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